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12 Services Of SECOMS

We are here to provide you with a complete range of automations

1. Cloud PMS

The Property Management System (PMS) of a hotel is like the front office system or the brain of the hotel. It controls all of the hotel’s operation including check in, check out, housekeeping. There are many PMS systems out there with different level of complexity, ranging from an excel spread sheet to a cloud PMS. SECOMS provides an affordable and advanced cloud PMS that

a. allows hoteliers to access their PMS through their mobile phone and laptop outside the hotel so that they can monitor their hotel any time they want AND

b. can integrate with other systems e.g. AWA, Channel Manager

2. Channel Manager System

We provide a Channel Manager System that can help hotel price their rooms dynamically like AirAsia where changes in price can be done every 10 minutes. This means that hotels can optimize their revenue by increasing the room price when their occupancy is high and reduce their room prices when the occupancy is low. The Channel Manager also can integrate with the cloud PMS seamlessly for efficient room allotment and room prices setting.

3. OTA Manager

SECOMS have years of experience in managing OTA platforms, helping our clients to increase online sales, increase hotel’s Average Room Rate (ARR) and reduce OTA commission.

a. Increase hotel's online sales
We help our clients to increase hotel sales by improving the hotel’s page ranking to top 5 on all OTA platforms, improve OTA appearance & tagging and join campaigns to increase exposure of hotel.

b. Reduce OTA commission and increase hotel’s ARR
We assist our clients to reduce OTA commission and increase room prices by stopping all unnecessary OTA promotions and discounts.

4. iBook

SECOMS have managed to reduce our client’s OTA commission by more than 50% after driving sales to iBook. iBook has partnership with established corporations like TnG and CIMB bank. With a 20 million customer base, iBook had successful generated 4000 to 5000 bookings per month to our SECOMS member. iBook is also integrated with channel manager for effective pricing and allotment management.

5. YAMA

YAMA or Yield Acquisition MSP Automation is an AI developed in Malaysia to gather data such as competitor pricing and market demand in order to suggest the most attractive and accurate room prices for our members. YAMA is set to run minimum 5 times a day and is the FIRST AI in Malaysia to achieve such efficiency. With YAMA, SECOMS members managed to increase their online sales and ARR exponentially.

6. E-Commerce

SECOMS managed to capitalize the market in E-Commerce Platforms such as Lazada and Shopee and sold more than 1000 rooms in the Pusing Pusing Selangor campaign. After the campaign SECOMS continue to sell RM 10 cash vouchers and conduct live video on these platforms. Our Live Video can achieve as many as 773 view and 23.3K likes. We have also sold up to 5400 cash vouchers. E-Commerce platforms can reduce hotel’s OTA commission to 2% and increase hotel’s exposure.

7. AWA

Auto Welcoming AI or AWA is a robot that provides the next level customer experience to the guests by sending them welcome messages after they check in and address queries they might have regarding the hotel instantaneously. AWA differentiates our clients from their competitors thus increasing our client’s direct sales. AWA will also request good review from guest who had checked out, increasing the OTA grading of the hotel. Increase in OTA grading = increase in sales.

8. Digital Training

With the constant increase in digital complexities and advancements, SECOMS will focus on training the managers and staff of our members to ensure that they are well equipped with the skill and knowledge to use advance cloud systems and handle operation issues.

9. SECOMS Loyalty Program

One of the strategies SECOMS use to increase direct sales is through a NEXT GENERATION loyalty program that can autodetect customers booking from OTA and convert them to direct sales. SECOMS Loyalty Program divide loyal customers based on tiers and provide points for them to collect.

10. Social Media Promotion (TikTok)

SECOMS managed to establish a strong presence in TikTok, achieving more than 3.5M views, 143K likes and more than 25K followers. With a strong social media presence SECOMS managed to drive sales through social media for our members, reducing their online commission.

11. Mobile Phone Applications

80% of the customers today book hotel rooms via their mobile phones. With this trend in mind, SECOMS provides mobile application for guests to book directly with our members via their phones.
SECOMS also allows members to access their PMS via their phone so that they can always monitor their front office system in the comfort of their homes

12. E- Wallet Services

E-Wallet is widely used by hotel guest to make payment for bookings because of the convenience it provides and they are able to get up to RM 3 free cashback. Therefore, guest might choose hotels with Ewallet than those who don’t. SECOMS provides FREE Ewallet set up for our members so that their guests can get better services and cheaper rooms.